Shipping, Returns/Refunds

 

SHIPPING

We happily ship to most locations! Once your order is en route, expect a notification with your tracking information. While we strive for timely deliveries, please be aware that shipping delays, unfortunately, fall beyond our control. Have your tracking info handy, understanding we can't be held responsible for carrier network delays.

 

Concerning Unsuccessful Delivery: If your package returns to our distribution center due to unavailability or failure to retrieve it from your UPS Access Point, a $12 restock fee will be applied.

 

Free Shipping Disclaimer: Relish in free shipping on qualifying orders within the US after any applicable discounts. The subtotal, calculated post-discounts, determines eligibility. Keep an eye on your cart to meet the required subtotal. If questions arise about our free shipping policy, our dedicated customer support team is here to assist for the best shopping experience.

RETURNS/REFUNDS

Have questions or concerns about your order? We're dedicated to assisting you.

 

Our committed support team is ready to address any inquiries about Conceited Luxury Hair extensions, purchases, or deliveries. For order-related questions, connect with us at (504)419-9942 or (225)448-2091, Monday - Friday, 10 am - 4 pm CST. Alternatively, drop us an email at conceitedluxuryhair@yahoo.com. To expedite responses, we recommend calling or texting during business hours. Please allow up to 2 business days for email replies.

 

Note: For efficient service, please reach out via phone or email only; contacting us through both channels may delay our response to your inquiry.

 

Return Policy:

We gladly accept unworn hair extensions in their original condition within 7 days of delivery receipt. Ensure that all black hair ties/elastics remain attached and uncut, and extensions remain unaltered. Altered extensions, those with broken hair ties, or cut/missing elastics will not be accepted.

 

Upon approval, you'll be reimbursed for the item(s) and any sales tax paid during the purchase. Shipping costs and associated taxes, however, won't be reimbursed. To initiate a return or exchange, contact us at customersupport@gosleek.com. Please be aware that all returns are subject to a $12 restocking fee.

 

Note: Failure to comply with our return policy will result in the denial of your return, and the item will be shipped back to you.

 

We do not provide refunds or credits for:

• Returning hair extensions with black ties cut/unattached

• Returning used or altered Hair Extensions